Tom Kelley Volvo Cars Coronavirus Information & FAQ
Your Health is Priority #1.

During these uncertain times, we know that you must have a lot of questions. At Tom Kelley Volvo Cars, we're trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you'll find this information about how we're operating during the COVID-19 outbreak useful. If there's anything we can help you with, please don't hesitate to reach out to our Volvo Cars dealership in Fort Wayne, IN at your earliest convenience.



Is Tom Kelley Volvo Cars Open Right Now?

Yes, Tom Kelley Volvo Cars is open right now.

At this time, we are still open for business but by appointment only. If you choose to schedule an appointment to visit our dealership, please know that all of us at Tom Kelley Volvo Cars consider the health and safety of our customers and employees a top priority. Therefore, we have new practices and sanitation measures in place so you can feel confident in our environment.

For customers that would prefer to remain home, we are offering a minimum contact sales process and you can almost fully complete your car buying process from the comfort of your home. Please contact Tom Kelley Volvo Cars via email, or you can give us a call at (866) 712-2231. We'll bring the car-buying experience to you, with an at-home test-drive, online financing and at-home delivery.

Can I Buy a Car from Tom Kelley Volvo Cars Right Now?

Yes, you can buy a car from Tom Kelley Volvo Cars right now.

Our physical building remains open by appointment only. Our website, phone lines and inboxes are also being monitored by staff remotely to help serve our customers. Tom Kelley Volvo Cars is committed to serving the local Fort Wayne community any way we can during this pandemic, so we're making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques. If you're interested in buying a used Volvo SUV for sale right now, please schedule an appointment for us to deliver a vehicle right to your door. Whether you want to buy a used Volvo or lease a new Volvo, you'll get peace of mind knowing we'll deliver it to you for a test-drive or after the purchase.

If you choose to have a car delivered to you, know that all of our vehicles are properly cleaned and sanitized per the guidelines we've received from local authorities. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

Are Car Dealerships Essential in Indiana?

Since auto repair shops and vehicle sales centers are essential businesses in Indiana, Tom Kelley Volvo Cars is open and accepting sales and service appointments right now.

The way we are doing business has changed to help ensure to safety of our customers and employees. Our Fort Wayne service center is operating as a "no-contact drop-off & pick-up" area and ready to tend to all your routine and critical auto repair essentials.

Is Tom Kelley Volvo Cars Open for Service?

Yes, Tom Kelley Volvo Cars is open for service, however, all service drives and waiting areas are closed to public. Auto repair shops are essential businesses, so we will continue to remain open unless instructed differently by authorities. Our Service Drives are now a "no-contact drop off and pick up area" and waiting rooms are now closed to the public in order to help ensure the safety of everyone and practice Social Distancing. We have created seamless and easy processes in order to have your vehicle dropped off, serviced, pick up loaner vehicles, and pick up your fully sanitized vehicle once service is complete. Please call our Service Department at 260-434-4646 for details.

If you are in need of service, you can trust our auto service center in Fort Wayne, IN, for reliable Volvo and Volvo repairs nearby. We can take care of Volvo oil changes, Volvo brake repairs, battery replacements and more. If you'd like to schedule a service appointment or learn about the current Tom Kelley Volvo Cars hours and "no-contact" practices, just give us a call at (866) 721-8505.

Does Tom Kelley Volvo Cars Deliver?

Yes, Tom Kelley Volvo Cars is happy to deliver to you.

To protect both our customers and our employees, the entire team at Tom Kelley Volvo Cars is practicing safe social distancing. However, we are working and we're ready to tend to all your auto sales and service needs. If you're interested in buying a vehicle from us, our team would be happy to bring you the car or SUV you've been eying so you can take a test-drive. If you'd then like to buy the car, we'll talk to you about our new Volvo specials so we can get you behind the wheel as soon as possible.

What Are the New Tom Kelley Volvo Cars Sanitation Measures?

Here at Tom Kelley Volvo Cars, there's nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we are taking steps to protect our community, including:

  • Increasing the number of times our dealership is cleaned daily.
  • Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.
  • Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.
  • Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings.
  • Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.
  • Postponing any business-related travel, including meetings and vendor visits.

How Should I Clean My Car to Prevent Coronavirus?

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

  • Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.
  • Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.
  • If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.
  • Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

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